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How can we help you?
Products
Our product sheets have been written by qualified experts to guide you as best as possible. When possible, we provide precise information on the makes, models, and years of compatible vehicles, or otherwise the exact dimensions of the item. We remain at your disposal at +(33) 04 27 83 82 80, via our contact form, or by chat.
When a product is not on our site, we can search our suppliers. Please have your vehicle registration document and/or any useful information ready, and contact our sales team via chat/phone or through our contact form.
Some products may be available for order from several suppliers. Depending on stock arrivals, the product brand may vary. It is preferable to contact us (by phone, chat, contact form) to find out the brand currently in stock.
To find out the dimensions of a product, you can contact us via our contact form, online chat, or by phone, providing the reference of the item seen on our website. We will check with our teams whether the product is in stock; otherwise, a request will be made to our suppliers. You will receive the response by email.
For an optimized and secure installation, it is preferable to seek advice beforehand from a specialist so that they can reassure you with their expertise. After verification, we invite you to contact our customer service by chat/phone with the registration certificate so that together the best solution can be provided to you. You can refer to the contact form.
In stock (green): The product is in stock.
Approximate lead time for receipt (orange): The product is currently out of stock, but an average restocking time is provided for informational purposes. In some cases, the mention "on order" may appear. If this is the case, we recommend contacting us for further details.
Out of stock (red): The product is out of stock at the supplier and cannot be ordered at the moment. We recommend checking our website later to see if the status has changed. You can also enter your email address to be notified when it is back in stock.
The original reference is indicated on the product (usually engraved). You may not see it if the product is old or damaged. Otherwise, we invite you to contact our customer service by chat/phone with the registration document to find the correct reference.
Clients
We invite you to follow the registration form on the website and complete it by entering your information. You will be able to track all your orders and messages in your customer area, available 7 days a week and 24 hours a day.
Get in touch with your club president; if he is not aware of any possible discount, he will need to contact us. Roadloisirs is a partner of the FFCC (French Federation of campers, caravanners and motorhome owners).
Commands
Once your refund request has been approved, it is automatically sent to the accounting department. Processing time depends on your payment method:
- Credit card or PayPal: The refund will be processed within 2 to 7 business days, depending on your bank’s processing times.
- Cheque or bank transfer: You will receive the refund by bank transfer within 2 to 7 business days, after we have requested and received your RIB.
Thank you for your patience while your refund is being processed.
Your invoice will be sent to you by email as a PDF as soon as your parcel leaves our warehouses. It will also be available after shipment in your customer account.
Shipping costs are automatically calculated based on the weight and volume of the products, their shipping method, and their destination when you add the products to your cart.
For optimal processing of your request before your order is prepared, we advise you to contact us by phone at 03 20 68 38 50 or via chat. If your order has been shipped before you contact customer service, you can also exercise your right of withdrawal online. We invite you to log in to your account and go to your customer area.
Different payment methods are available to you:
- Bank card (CB, Visa, MasterCard, American Express)
- PayPal
- Bank transfer
- Cheques
Payments
Bank transfers sent from a French account arrive within 24 to 48 hours. For those coming from abroad, the delay can vary between 3 and 8 business days.
All our pages are secure, and our payment system in particular. We have chosen the HIPAY payment platform, the leader in secure international and multi-channel payment solutions and in risk prevention and fraud management.
For security reasons, we issue refunds using the same payment method used for your order. If you paid by bank transfer or by check, we will ask you to provide us with a RIB in order to process the refund.
Deliveries
It is possible to change the delivery address as long as the parcel is still with us and has not been shipped. Once the order shows as shipped in your customer account, the parcel has been handed over to the carrier and no address changes can be made.
To find out whether we deliver to your country, we invite you to go to your cart. Confirm your cart and you will be able to choose your shipping address and your country in the contact details.
If you have requested home delivery or delivery to a relay point: You will be notified by email as soon as your parcel leaves our warehouses. You will be able to track your parcel on the carrier’s website using the carrier tracking number: TNT / La Poste / Mondial Relay / Geodis. You will find the same information online in your customer account after logging in.
You can find out which carrier will handle your parcel in our customer area.
Depending on the carrier, the time needed for the parcel to be made available at the pickup point may vary.
Please check the carrier’s website for the timeframe :
You will also receive emails from the carrier reminding you that your parcel is ready to be collected and indicating the deadline before it is returned to our premises.
At the time of delivery, if you are not at home, the carrier will leave a delivery notice informing you of delivery on the next business day or, if you are still absent the following day, your parcel will be available at your nearest post office or at a pickup point for TNT shipments.
You have received an email informing you that the delivery will be made directly by our supplier. Upon receipt of this email, the estimated delivery time will be between 7 and 10 days. To track your parcel in this case, it is necessary to contact us by phone, chat, or email, and we will follow up with our supplier.
Transport times are given in hours and working days; the order preparation time is added to these. If all the products in your order are in stock and you place your order before 3 p.m., it will be shipped the same day; otherwise, it will be shipped the next working day.
First, we invite you to track your parcel on the carrier’s website: TNT / La Poste / Mondial Relay / Geodis, using the parcel number you received by email when the parcel left our warehouses; it is also available in your customer area. If you are unable to track your parcel online, you can then contact us by phone at +33 (0)3 20 68 38 50 or by email via our contact form. We will then be able to contact the various carriers to tell you where your parcel is in transit.
CUSTOMER SERVICE
If your product has arrived broken, damaged, or deteriorated, we invite you to report it to us as soon as possible, either by contacting us at +33 (0)3 20 68 38 50 or by email using the contact form. We will do our best to offer you a suitable solution as quickly as possible.
If the product you received does not match what you ordered, we invite you to take a photo of it, as well as of any visible labels and/or references, and contact us at +(33) 04 27 83 82 80 or by email using the contact form. We will do our best to offer you a suitable solution as quickly as possible.
Before proceeding with any return of your order, it is essential to contact us either by phone at +(33) 04 27 83 82 80 or by email using the contact form. Depending on the reason for your return, the return shipping costs may be covered.
If a product is missing from the parcel, you should first check whether this item was supposed to be shipped in a second delivery, either because it was being restocked, or because it is shipped directly by the supplier or via another warehouse. To do this, first check your order confirmation and your invoice. If not, contact us by phone at +(33) 04 27 83 82 80 or by email using the contact form.
All our products are covered by the legal 24-month conformity warranty from the date you receive your order. If you encounter a problem with a product, contact us by phone at +(33) 04 27 83 82 80 or by email using the contact form so that we can review the available solutions together.
Upon receipt of your parcel, you have 14 days to exercise your right of withdrawal. You must return your item without undue delay and, in any event, no later than 14 days after informing us of your decision to withdraw. The product must be returned without any signs of assembly, in its original packaging.
If you wish to exercise your right of withdrawal, please contact us at +(33) 04 27 83 82 80 or by email using the contact form.